Personal medical questions
Speak to a doctor, pharmacist or other appropriately qualified healthcare professional who can consider your individual circumstances.
Medical and safety
Medical Information and Safety
Find the appropriate source for personal medical questions, product information, suspected adverse events and product quality concerns.
For medical emergencies
If you or another person may be experiencing a medical emergency, contact your local emergency services immediately. Do not wait for a response through this website.
This website cannot provide individual diagnosis, treatment recommendations or emergency assistance. Speak to a doctor, pharmacist or other appropriately qualified healthcare professional about personal medical decisions.
01
Choose a route
Start with the source closest to the medicine.
The right route depends on the question, the product and the country where it was supplied.
Product information
Use the approved patient leaflet, packaging or local prescribing information. These materials identify the product and the company responsible in that country.
Safety or quality concerns
Use the verified contact supplied with the medicine, speak to the dispensing pharmacy or contact the relevant national medicines authority.
Medical enquiries
A factual response begins with a clear question.
Approved product information is specific to a medicine and territory. Check the leaflet or packaging supplied with the medicine and use the contact details shown there for a product-specific question.
Healthcare professionals should use locally approved prescribing information and relevant clinical guidance. This corporate website does not replace those sources.
Information about a development approach or investigational programme must not be understood as evidence that a medicine is safe, effective, approved or available.
02
Before you share
Use a verified product-specific route for health information.
Safety and medical-information responsibilities depend on the product, its regulatory status and the territory. The leaflet, packaging or locally approved product information is the reliable starting point for identifying the responsible organisation.
Do not send patient-identifying information, medical records, adverse-event details or product photographs through a general company or business-development email address.
Corporate enquiries
The general contact routes are for corporate, business development, media and supplier enquiries. They do not provide emergency assistance or individual medical advice.
View corporate contact routes